Client Services Lead

Client Relations

Application Deadline: 2020-11-15

Job Description

Venture is a leading national marketing and communications agency that helps entrepreneurs build global brands. Working with entrepreneurs to carve new paths is our passion – whether we’re working with Canada’s largest corporations or the country’s most exciting start-ups.

Venture is looking for a Lead, Client Services with significant experience in the health and CPG space. This a senior client services position, responsible for managing strategic marketing initiatives and driving new business for some of our largest clients as well as leading a team of client marketing manager and coordinators. The ideal candidate has 8-10 years of experience managing integrated marketing communications and/or branding for health and CPG companies. They are an effective leader who has the natural ability to build relationships at senior management and c-suite levels.

Core Duties and Responsibilities include:

  • Drive excellence across the agency in our client deliverables, from strategy through to creative product and execution
  • Lead and manage account and project management direct reports, own responsibility for upholding Venture standards in client management and project execution for our client’s marketing initiatives
  • Onboard, train and mentor team members as required, motivating the team towards continued excellence in deliverables and client service
  • Ownership against profitability targets, revenue forecasting and management, as well as overseeing reporting and estimating for client accounts
  • Actively follow the Venture process for delivering marketing programs. Oversee ongoing client communications and provide senior level client management support as required to resolve any issues to a mutually satisfactory manner. Manage the relationship in a professional, ethical and disciplined manner
  • Work with other teams to integrate Venture’s offerings into a holistic approach based on the customers’ needs
  • Work closely with the strategic planner our clients and co-share the execution of the strategic plan
  • Lead business development efforts, including creation RFP responses, pitches, and new business meetings with prospective clients; always thinking about how we can better serve clients and grow their business
  • Responsible for client satisfaction metrics, client acquisition goals, and profit goals

Desired Skills and Experience

  • 8-10 years of related experience, either with an agency or with brands in the CPG/retail health space.
  • 7+ years of online marketing, direct marketing and/or related strategy work including campaign development and performance analyses
  • Comprehensive understanding of the retail landscape and consumer/market trends in North America.
  • Demonstrate bigger picture understanding of client's marketing strategy and ability to communicate how current insights/tactics associate with longer-term strategy objectives
  • Proven ability to lead and foster client relationships at the C-suite; demonstrated experience in pitching and closing new business for major brands across multiple verticals
  • Proven experience in managing teams of people, and in working cross-functionally across an organization
  • Excellent interpersonal skills, including extremely strong written and verbal communication and presentation skills
  • An arts, business, marketing, or communications-related degree from an accredited University is preferred

To apply, please email your resume and cover letter to attn: Jordan Campese.