Group Account Director

Client Relations

Application Deadline: 2021-06-21

Job Description

Venture is a leading national marketing and communications agency that helps entrepreneurs build global brands. Working with entrepreneurs to carve new paths is our passion – whether we are working with Canada’s largest corporations or the country’s most exciting start-ups.

Venture is looking for a Group Account Director with significant experience in the health and CPG space. This a senior client services position, responsible for managing strategic marketing initiatives and driving new business for a portfolio of Venture’s accounts.

The ideal candidate has 10+ years of experience managing integrated marketing communications and/or branding for health, retail or CPG companies. They are an effective leader and natural communicator, who can effortlessly forge meaningful relationships with c-suite executives and passionate entrepreneurs.

Core Duties and Responsibilities include:

  • Responsible for key Venture customer accounts, with a focus on partnering with our senior clients, building customer loyalty, maintaining customer relationships and generating additional service opportunities;
  • Drive excellence across the agency in our client deliverables, from strategy through to creative product and execution;
  • Ownership against profitability targets, revenue forecasting and management, as well as overseeing reporting and estimating for client accounts;
  • Actively follow the Venture process for delivering marketing programs. Oversee ongoing client communications and provide senior level client management support as required to resolve any issues to a mutually satisfactory manner. Manage the relationship in a professional, ethical and disciplined manner;
  • Lead and manage account and project management direct reports, own responsibility for upholding Venture standards in client management and project execution for our client’s marketing initiatives. Onboard, train and mentor team members as required, motivating the team towards continued excellence in deliverables and client service;
  • Work with other teams to integrate Venture’s offerings into a holistic approach based on the customers’ needs;
  • Work closely with the strategic planner our clients and co-share the execution of the strategic plan;
  • Lead business development efforts, including creation RFP responses, pitches, and new business meetings with prospective clients; always thinking about how we can better serve clients and grow their business;
  • Responsible for client satisfaction metrics, client acquisition goals, and profit goals.

Desired Skills and Experience

  • 10+ years of related agency experience with proven ability as a self-starter and client relationship leader;
  • Demonstrate bigger picture understanding of client's marketing strategy and ability to communicate how current insights/tactics associate with longer-term strategy objectives;
  • Proven ability to lead and foster client relationships at the C-suite; demonstrated experience in pitching and closing new business for major brands across multiple verticals;
  • Ability to take complex ideas and explain to clients;
  • 7+ years of online marketing, direct marketing and/or related strategy work including campaign development and performance analyses;
  • Proven experience in managing teams of people, and in working cross-functionally across an organization;
  • Excellent interpersonal skills, including extremely strong written and verbal communication and presentation skills

Venture has offices in Calgary and Toronto. However, we will entertain qualified candidates seeking to work remotely from other locations.

To apply, please send your resume and cover letter to